Event Details

Managing Conflict

• Learn the types of conflict and the approaches to dealing with conflict
• Learn the five basic approaches to dealing with conflict and strategies to determine when each strategy is most effective
• Discuss miscommunication, strong emotions, stereotyping, and repetitive negative behaviors
• Suggestions on creating an atmosphere of respect and dignity among team members to facilitate a healthy environment
• Various scenarios and role-plays to practice and implement skills from the training

Harassment & Discrimination Training

Course Objectives

• Understanding and preventing “abusive conduct,” recognizing the cost of harassing and discriminatory conduct in the workplace, and realizing the benefits of prevention
• Enhancement of practical skills used in preventing, addressing and correcting abusive, harassing and discriminatory conduct in the workplace
• Increasing leadership effectiveness and employee relations effectiveness

Topics Covered

• Developing a practical understanding of “abusive conduct,” harassment, discrimination and retaliation, as defined under the law
• A manager’s heightened role in responding to and preventing potentially offensive or abusive conduct, unlawful harassing and discriminatory conduct, and/or retaliation in the workplace
• Managing organizational risk related to offensive and/or unlawful workplace conduct

Skill Builders

• The “Five Rs of a Proper Response” that help supervisory employees respond to potential “abusive conduct,” harassment, discrimination and retaliation at work
• Increase leadership effectiveness to improve productivity and reduce legal risk
• Assess misconduct and determine appropriate responsive measures through Littler’s “Scale of Risk”